FACEBOOK FUNDRAISER FAQS
Q: How is creating a Facebook Fundraiser different than sharing a link to my personal page on Facebook?A: Unlike a basic link share, Facebook Fundraiser posts are rich and dynamic posts that motivate more friends to donate quickly. Posts through a Facebook Fundraiser include an image, story, thermometer, donate button, and more. You can easily invite all of your friends, and they will see updates from the fundraiser, as well as from other friends who donate. Your friends are also encouraged to invite and share with their friends, which means you may receive gifts from people you don’t even know who were moved by your story! Facebook also provides you with a quick and easy way to check your progress including donations that come in through your Susan G. Komen DIY page or your Facebook Fundraiser.
Q: What is connected between my DIY fundraising page and my Facebook Fundraiser?
A: When you create a Facebook Fundraiser, your personal story and fundraising goal will be populated in Facebook. A cover photo and fundraiser name are also provided automatically populated when you create the Facebook Fundraiser.
Please note: Your DIY personal page photograph will not be pulled into your Facebook Fundraiser automatically. You will need to upload it manually.
Following creation of your Facebook Fundraiser, all donations will sync, meaning all donations received either on Facebook or through your personal page will be included in your progress thermometer in both places.
Q: I updated my goal through my Participant Center. Will it change on my Facebook Fundraiser as well?
A: Yes. When you update your fundraising goal on your personal page, your goal will also be updated on your Facebook Fundraiser. However, if you update your goal in Facebook it will not update the goal on your personal page. For consistency, we recommend that you do not update your goal on Facebook.
Q: I updated my story or photograph through my Participant Center. Will it change on my Facebook Fundraiser as well?
A: No. Following the creation of your Facebook Fundraiser, updates to your story on your personal page will not be reflected on your Facebook Fundraiser. Your photo is never automatically pulled into your Facebook Fundraiser, either at the beginning or later. This allows you to tailor content appropriately in either location.
Q: How do I change my cover photo or description for my Facebook Fundraiser?
A: From your Facebook Fundraiser, click "…More" under the invite button, then click "Edit Fundraiser". Changes that you make to your cover photo or description on Facebook will not be reflected on your personal page. This allows you to tailor content appropriately in either location.
Q: Why did my Facebook Fundraiser end?
A: This means Facebook Fundraising has completed. All DIY Facebook Fundraisers are scheduled to end at the end of each calendar year.
Q: Is my Facebook Fundraiser public?
A: Yes. Fundraisers are public, so anyone can see them. Only people with Facebook accounts can make a donation.
Q: How can I delete my Facebook Fundraiser?
A: First you must end your fundraiser. From your Facebook Fundraiser, click "...More" under the Donate button, then select "End Fundraiser." Once your fundraiser has ended, click "…More" under the invite button, then "Delete Fundraiser".
Q: How do I connect my DIY fundraising page with a Facebook Fundraiser?
A: You must first be a registered participant for a Susan G. Komen DIY. To connect with a Facebook Fundraiser, log in to your Participant Center and click to connect with Facebook. Accept Facebook’s permissions and your new Facebook Fundraiser is created!
Q: What if I previously created a Facebook Fundraiser on Facebook and now want to link it to my DIY page?
A: Existing Facebook Fundraisers cannot be linked to a DIY page.
Q: Which campaigns can I link to a Facebook Fundraiser?
A: Beginning October 1, 2019, DIY Fundraisers can be linked to your Facebook.
Q: What data will Facebook receive once I connect my personal page to Facebook Fundraisers?
A: When connecting your personal fundraising page to a Facebook Fundraiser, Facebook receives information on the campaign you are fundraising for, your personal story from your personal page at the time of the connection. On an ongoing basis, Facebook also receives updates on the amount of funds you have raised in order to keep the thermometer on your Facebook Fundraiser synced to the thermometer on your personal page. Facebook does not receive information about donors that donate through your personal page.
Q: How come I can see my donor’s name in the Participant Center, but on my personal page it is shown as "Facebook Fundraiser"?
A: Because the personal page does not allow for public display rules the donor could set on Facebook (.ie., Friends only or friends of friends), all donors display on the personal page as "Facebook Fundraiser".
Q: Do donations still go to Susan G. Komen if people donate through my Facebook Fundraiser?
A: Yes, 100% of all donations will go to Susan G. Komen.
Q: How do nonprofits receive donations from my Facebook Fundraiser?
A: Donations are processed as if they were being made through your personal page.
Q: Will donors to my Facebook Fundraiser receive a receipt?
A: When someone makes a donation through a Facebook Fundraiser, a payment receipt is sent to the primary email listed on the donor’s Facebook account. This payment receipt includes the organization’s tax ID number and confirms that the person has made a donation as a charitable contribution and that they’re not receiving any goods or services in return.
Q: Why did I receive two emails acknowledging my donation to a Facebook Fundraiser?
A: All Facebook Fundraiser donors receive an email from Facebook on behalf of the organization. If you also elected to receive email from Susan G. Komen at the time of your donation, you will receive an email receipt directly from us as well.
Q: How come my donation is shown on the personal page honor roll as "Facebook Fundraiser"?
A: Because the personal page does not allow for public display rules the donor could set on Facebook (i.e., Friends only, friends of friends, only me), all donors display on the personal page as "Facebook Fundraiser". If you would like to update your name on the honor roll, please contact fundraise@komen.org.
Q: How can I get a receipt for my donation to a Facebook Fundraiser?
A: You may contact donorinquiry@komen.org. You can also find your donation under "Payment History" on Facebook or by visiting here.
Q: How can I get a refund for my donation to a Facebook Fundraiser?
A: You may email donorinquiry@komen.org or call 1-877-465-6636 and select Option 4. Please be sure to include the following:
- Name and address
- Date and amount of the donation
- Email address used when making the donation
Q: Can I contact Facebook directly about my donation to a Facebook Fundraiser?
A: Yes, you may contact Facebook by visiting here.